This was the question posed to Santiago de la Mora, Google’s European Partnerships Lead, Books, at Editech 2008: Editoria e innovazione tecnologica, Milan, 27 June 2008.

In the article that follows, I’ve attempted to paraphrase Santiago’s presentation of Google’s Book Search based on notes I took during the session. Santiago started by noting his agenda would cover 5 points. As the slide set is not currently available and I couldn’t see it very well from my side seat, I’ve added a few screen shots in an attempt to better illustrate Santiago’s presentation. I’ve also inserted a few personal comments, indicated with italics.

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Last Wednesday I had the fortune to attend a world class conference on social behavior and technology applied to medium and large sized businesses. Not in San Francisco. Not in Boston, where I worked for 4 years. Not in Milan, even. In Varese. Right, Varese, once known more for shoe production. The conference, the International Forum on Enterprise 2.0, was held at L’Università dell’Insubria as part of their 10^th anniversary celebration.

As a search marketing consultant, I was very interested in how the social web is being applied to business environments. The very intertwined nature of the web means that no web marketing project should be seen in isolation. <rant>Thanks to the kind folks at Trenitalia, who canceled my train from Tuscany at the last minute, I almost didn’t make it. Not that you’d find any news about this on their website.</rant>

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So what is the state of the Internet in Italy in the year 2008? Armed with an ambitious, varied agenda spanning two days, speakers from Italy and abroad tried to answer this question during the conference STATEoftheNET, held February 8 and 9 in Udine.

We didn’t need to wait long for an answer. Stefano Quintarelli, in the first session, noted that only 22% of Italians are using broadband Internet, by now a requirement for full participation in the world of Internet. This compares with 55% in the United States, not to speak of countries where the broadband penetration is even higher. Effectively 78% of Italians are cutoff from everything the Internet can offer, from basic information retrieval to active discussion of current events. Some are cutoff due to the lack of a universal service mandate – they cannot get broadband access (the so-called digital divide). The majority of the cases are probably due to people who don’t perceive sufficient value in all that Internet can offer.

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Fresh back from this weekend’s RomagnaCamp, I’m taking a brief break from a “posting hiatus” to report on the event.

After a quick touristic visit to Ravenna on Friday, I caught the bus for Marina Romea. This turned out to be auspicious as I was able to met Giuseppe Lamuraglia of e-net, a company which distributes small solar energy power supplies. Italy has a strong history of renewable energy generation; it was the first to generate electricity from geothermal energy in 1904.

Friday afternoon was dedicated to informal discussions (including wind power with Marco Fabbri) just meters from the beach - a nice transition from the summer holidays. The weather was appropriately windy; despite the sun, most of us were under-dressed.

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Expats in Italy need to stay on top of professional and daily happenings locally while still engaging in the wider world. This task is made difficult by the vast quantity and quality of resources available in English (my native language), as exemplified by the BBC. Unfortunately, their Italian equivalents, such as the ad-infested public broadcaster RAI, just can’t compete for my attention.

It doesn’t get much easier on the web marketing front. The primary search engines in Italy are the US based Google, Yahoo!, Microsoft Live and Ask, sometimes found in their rebranded skins: Arianna (enhanced by Google) and Virgilio (listed by Google as a customer). Inevitably, most of my web marketing reading is English language centric.

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At yesterday’s ZenaCamp in Genova, I gave a presentation on the main issues that are frequently encountered when creating sites for an international audience:

• Language
• Accented Characters and Symbols
• Language Variants
• Culture

A particular focus was made on user issues, such as providing a page in the right language to a site visitor while allowing them to override the choice - and remembering their choice upon successive site visits.

Search engine optimization was also discussed as there are several techniques which can be used to help search engines correctly identify a web page’s language.

If you’d like a copy of the presentation, please contact me.

Gianfranco Chicco captured several happy campers right after lunch!

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