Good user experience is fundamental for the success of a website:
On the Internet, it’s survival of the easiest: If customers can’t find a product, they can’t buy it. Give users a good experience and they’re apt to turn into frequent and loyal customers. But the Web also offers low switching costs … Only if a site is extremely easy to use will anybody bother staying around. – Usability guru Jakob Nielsen1
While Nielsen probably had site design and information architecture in mind, his point also encompasses search engine visibility. Without search engine visibility a website is hidden away on a dead-end street instead of being front and center on main street2, where the people are.
