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Reflections on search engine optimization, web analytics and web marketing

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Marketing the best of a bad situation: gracefully communicating downtime news on the web

July 28th, 2008 by sean · 3 Comments

The other evening Camillo Di Tullio, a.k.a. Dr Who, asked me via IM if I was having problems accessing highly trafficked social media websites like Facebook or LinkedIn. In that particular moment, I wasn’t, but his question stuck a particular cord. We’ve seen many downtime issues with major Internet sites lately.

Website downtime, planned and unplanned, presents a company with a reluctant marketing opportunity. After all, investments in search engine visibility and other website traffic drivers are all for naught when a site is no longer reachable. The best a company can do is acknowledge the issue and, where appropriate, attempt a dose of humor while working frantically behind the scenes to insure the problem doesn’t occur again.

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Become my friend, at least on Facebook

October 31st, 2007 by sean · 1 Comment

For a long time I’ve resisted the tempation to create a profile in Facebook – one can’t be everywhere, no? (Andrey Golub being the exception!)

Certainly there aren’t a lack of places online to find business partners.

However, I recently received an e-mail from an American woman I met at a meet-up of SEO (search engine optimization) Professionals in Manchester, England. In essence, she refused my invitation for LinkedIn, saying that she is already in Facebook, and for now, that’s enough.

Adding to this, Microsoft is buying a piece of Facebook for a significant amount of money; maybe its time to answer the messages in my Inbox with the subject “I’ve added you as a friend on Facebook”.

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