When Yahoo and Microsoft announced their Search Alliance in July 2009, only the high level agreement details were available:

• Microsoft will provide the development and management of search engine results technology (bing)
• Microsoft will provide the search and content network ad platform (adCenter)
• Microsoft will manage the relationship with self-service advertisers
• Yahoo will mange the relationship with large accounts
• Yahoo will provide their own user interface on top of the Bing results which will appear on Yahoo properties

Now that US and EU regulators have approved the deal, search marketers need to assess which Yahoo tools they rely on – and need to be prepared with alternatives should these tools be discontinued.

[Read more →]

When Yahoo announced their effective exit from the search engine business last July, the main points seemed clear:

• Microsoft will provide the development and management of search engine results technology
• Microsoft will provide the search and content network ad platform
• Microsoft will manage the relationship with all but an elite group of advertisers
• Yahoo will provide their own user interface on top of Microsoft’s Bing data

The Bing-Yahoo agreement, should it receive the necessary anti-trust approvals, may have a wider impact on web marketers (as a side note, I believe the agreement is a bad thing as it reduces competition in this strategic market). Consider the uncertainty surrounding just two of the web marketing tools currently provided by Yahoo:

[Read more →]

At the end of May Microsoft announced its new search engine, Bing. Microsoft justified many of Bing’s new features by noting that 50% of search queries are either abandoned or refined – users aren’t getting the right answer on the first try, citing studies by Jakob Nielsen, Enquiro and internal testing. Microsoft also said that searchers are becoming more focused more on tasks and decisions – consequently search engine sessions are becoming longer as users work their way through their decision making process.

As data from Bing’s first full month becomes available, I thought it would be interesting to take a quick look at what the Bing rollout means for search marketers and, in a separate article, current search engine market shares.

[Read more →]

At the end of May Microsoft announced its new search engine, Bing. As data from Bing’s first full month becomes available, I thought it would be interesting to take a quick look at the current market share enjoyed by the major search engines in the US and a “typical” European market, Italy. The real test of Bing’s success will to be to check back in a few months to see if Bing has picked up traction with users or not. As the folks from Cuil can attest, a burst of publicity doesn’t necessary translate into loyal search users.

Search Engine statistics, USA vs. Italy

Most web intelligence services are currently US centric with very little worldwide reach. Unless stated otherwise, the data which follows is for the US market. Where available, I’ve also provided data for the Italian market, which for search engine usage is rather typical of most west European markets.

[Read more →]

Good user experience is fundamental for the success of a website:

On the Internet, it’s survival of the easiest: If customers can’t find a product, they can’t buy it. Give users a good experience and they’re apt to turn into frequent and loyal customers. But the Web also offers low switching costs … Only if a site is extremely easy to use will anybody bother staying around. – Usability guru Jakob Nielsen¹

While Nielsen probably had site design and information architecture in mind, his point also encompasses search engine visibility. Without search engine visibility a website is hidden away on a dead-end street instead of being front and center on main street², where the people are.

[Read more →]

It may seem like a cliché but on the web no website is an island. Any site worth its salt will have accumulated inbound links and will most certainly contain outbound links to other resources on the web. Indeed, one can easily say that without links to interconnect websites, there wouldn’t be a worldwide web.

For search engines, such as Google, incoming links provide a strong signal as to the authority of a website. If multiple websites link to a specific website for a given topic, there is a good chance the website cited by others is deemed to be highly relevant for a good reason. Google and other search engines identify the theme of a website page by analyzing a page’s content and the text of the incoming links – the underlined text you click on to arrive at a page. Links, especially inbound links, are thus one of the most significant in the over 200 factors Google considers in its ranking algorithms. Inbound links from related sites in a business’ sector are also an excellent source of highly qualified direct traffic.

[Read more →]

As many may know by now, Google has been experimenting for a few months with Ajax (JavaScript) based search results. One problem with the initial trial was that no referrer information was passed when a user clicked on a search result, “breaking” the historic ability of Web Analytics systems to track search traffic from Google. Google has more than one service on each of it’s domains which may send traffic to a website, such as the Google Reader, so just knowing traffic is from Google isn’t so informative.

Keyword information from search referrers is in particular very important as we want to know not only where our visitors came from, but what was their intent, intent indicated though the keywords they use to express their need or desire while searching.

[Read more →]

The rel=”canonical” link duplicate content panacea

As many readers probably know, Google and other search engines recently announced support for a rel=”canonical” link attribute value. The new attribute value canonical (not a tag mind you, link is the html tag) can be used by website developers to specify which of essentially similar web pages is the definitive version.

A SEO problem known as duplicate content arises when websites use different URLs, generally through parameters, to provide slightly different versions of a page, such as a printer friendly version, or to support web analytics campaign tracking. In order to give search users unique choices, search engines tend to choose the “best” URL for a page, filtering out similar versions.

[Read more →]

This SMX West 2009 session looks at how internet users interact with search engines and how that might influence search engine interface design and our SEO efforts.

Moderator: Gordon Hotchkiss, President and CEO, Enquiro

Speakers:

• Larry Cornett (@cornett), VP, Consumer Products, Yahoo!
• Gordon Hotchkiss (@outofmygord), President, Enquiro
• Ramez Naam, Group Program Manager – Live Search, Microsoft
• Jenni Tafoya, Vice President, comScore, Inc.

Some statistics to consider

Jenni Tafoya introduces comScore; notes they have a world-wide panel of 2 million people (as far as I know, no third party audit of their claims or methodology is available – Sean).

Jenni says U.S. search activity on engines and sites is up 38% – people are doing more searches and more people are online.

[Read more →]

In the search engine optimization business there are several recurrent discussions with new client prospects. The most common one by far is around why conversion reports should be used for search metrics rather than traditional ranking reports. Jaws drop when people hear that two different Google users may see different search results for the same query made at the same moment in time. The reasons vary – searches made at google.com vs. google.it, data centers may not be synchronized, etc.

Two years ago, Google introduced Google Personalized Results. Google provides special results, just for me, based on my search history, as long as I am logged into a Google service. In November, Google added SearchWiki, a facility for a user to annotate and customize their search results.

[Read more →]

One of the nice things about web marketing is the wealth of data available to use in decision making processes. Web marketing data also helps in getting and maintaining management support for SEO activities.

This SMX West session focusing on in-house SEO considered what data to present to management, when to present it and how to best present it. The line-up is an all star cast – two in house SEO practitioners at companies, that among other things, own search engines. As if that wasn’t enough, we also have John Marshall, founder and former CEO of Clicktracks. Rounding up the line-up is Jessica Bowman, a SEO consultant specializing in setting up and guiding in-house SEO programs.

Moderator: Jessica Bowman, Founder, SEOinhouse.com

Speakers:

• Duane Forrester, Senior Program Manager SEO, Microsoft

[Read more →]

One day you note a fall off in the traffic Google sends your website. As Google is the main source of your traffic, as is the case for many websites, alarm bells naturally start ringing. Investigating, you realize that the site does not appear at all in Google or has poor visibility at best in search results. What is a poor site owner to do? Did someone say panic?

Understand why the site disappeared from Google

There are several reasons why a site no longer appears in typical Google search results.

[Read more →]

Several Italian SEO practitioners have noted seeing Google search results with snippets about double the normal length¹.

Google’s query result snippet (the result summary or description) is usually around 150 characters or so. It may be the contents of a page’s html meta description tag, especially if the tag contains the search keywords, or an abstract created by Google from the page’s content.

I hadn’t seen this behavior in English language Google results until I made a very specific search where I used more than the typical 2 or 3 keywords seasoned searchers type. Searching for google feedburner mybrand server not found (no, Google’s feedburner migration did not go smoothly) I noticed that the 4^th and successive results had super long descriptions – around 300 characters or so:

[Read more →]

15 questions, 5 weeks and 5 books: almost 700 people took the 2008 SEO quiz challenge.

Note to the reader: this article was originally posted on our Italian blog on December 2^nd. The quiz targeted an Italian audience; we’ve published this translation in order to allow a wider audience to follow search marketing developments in Italy.

Why a SEO quiz

The idea of the quiz came from reflections on the state of SEO knowledge and usage in Italy, observed from the perspective of a SEO practitioner.

Search engines, with Google in particular (question 1), are the gate keepers between us and the net. We use search engines not only to search for information that we imagine is out there somewhere, but also to navigate to a specific site, such as Fiat, or to perform a task, such as buy a ticket for a Tiziano Ferro concert (question 15).

[Read more →]

Note to the reader: this article was originally posted on our Italian blog on October 28^th. The quiz targeted an Italian audience; we’ve published this translation in order to allow a wider audience to follow search marketing developments in Italy.

It seems that the summer fun is now over, but not so fast: it’s time to check, just for fun, your SEO knowledge! We’ve prepared 15 multiple choice questions on topics which appear frequently in SEO projects.

Only for a limited time

The quiz will be available for just 5 weeks, from 28 October to 1 December 2008. Once the quiz is over, the correct answers and the overall results will be published here. Participants will receive an e-mail with their results and a certificate of participation.

[Read more →]

That Americans like acronyms is not really a surprise to those who have worked for an American company. Acronyms are extremely useful as a conversational shorthand especially when working with unwieldy terms like search engine optimization. SEO is just so much easier to roll off the tongue. The problem with acronyms is that it is very easy to lose the original meaning – a significant communication problem. In the world of search marketing, SEM is a good case in point.

The following search-marketing glossary highlights common acronyms often used by the search marketing community.

SEO

Search Engine Optimization. Indicates the activities undertaken to generate traffic, usually qualified, to a website through the “natural” results in a search engine. In Google, ~80% of user clicks are on the natural (also called organic) results.

[Read more →]

In the not too distant past when we spoke of search engine marketing, we focused mainly on search engine rankings (SERPS) or, in other words, of being top in Google. A nice phrase, concise and effective. Visibility in search engines is very important, no doubt.

But in the top spots in Google for what? Here lies the big trap. It is not uncommon that the keywords identified for SEO or PPC campaigns are part of the jargon used by business professionals inside a company to describe their products and services. Yet a typical person generally uses much simpler language to describe what they are searching for in Google or another search engine. Consequently a business can find itself in the top Google search results, but for keywords which are only used by competitors when they fall into the same trap. Ouch.

[Read more →]

In three short years ¹ Google Analytics has become an important tool for many companies looking to get more out of their presence on the web. Google Analytics’ wide range of website reports, from traffic sources to conversion rates, provide invaluable insight into a site’s business performance for an initial cost which is difficult to beat.

One particular report, the Search Engine report, is of particular interest to companies looking to optimize their organic search engine marketing activity. This report identifies sources of search traffic that brought visitors to the website.

For each search engine source, a drill-down feature shows the keywords people used – the very keywords which express a visitor’s intent as they came to your website.

[Read more →]

The following is a list of search engines and significant sites incorporating a search engine, such as ISP portals, which provide site traffic attributable to web search. The list can be used to verify if your Web Analytics system recognizes all the sources of organic search traffic and keywords important in your market – or for other SEO activities.

The last two table columns indicate if a search engine is recognized by Google Analytics and Microsoft adCenter Analytics. See these related articles for more information about search engine and keyword detection in these two Web Analytics systems:

• Improve search engine and keyword reporting in Google Analytics, a SEO best practice
• Microsoft adCenter Analytics search engine recognition & keyword reporting

[Read more →]

Microsoft is the other main player, after Google Analytics, in the area of free Web Analytics tools for the analysis of browser centric web data. Microsoft’s adCenter Analytics is the successor to the former LiveSTATS thanks to Microsoft’s acquisition of DeepMetrix in April 2006¹.

Why search engines offer Web Analytics

Certainly the name Microsoft choose for its Web Analytics tool says a lot: with adCenter Analytics you know the priority is on advertising. Google has taken a softer approach with Google Analytics; sure there is and will be strong integration with AdWords, yet everyone is welcome to take advantage of Google Analytics even if they aren’t (yet) an AdWords client. The official line is that having experienced the power of measuring business results derived from a company’s web presence, marketing professionals will be more inclined to become AdWords clients. One presumes as well that the data collected by Google Analytics is used inside Google to measure the overall state of traffic on the web (including Google’s competitor’s market share – the benchmarking with other sites feature gives an idea of the possibilities). I hope that Microsoft will adopt a more enlightened Internet strategy and aggressively promote adCenter Analytics usage among non-adCenter clients. Google is a great company but could use some competition.

[Read more →]

An ongoing question in search engine optimization (SEO) projects regards which directories might be useful for increasing incoming traffic to a web site and as a means in obtaining better search engine visibility. The question arises due to the importance that was once attributed by search engines to some directories and by the desire to attract direct traffic to a site, where and whenever possible.

For a new site, directories, short reviews of sites organized by categories and subcategories, can be a useful source of incoming links.

However, it is highly doubtful that most directories today help very much in improving search engine visibility, nor in generating much direct traffic.

There are multiple reasons:

[Read more →]

The other evening Camillo Di Tullio, a.k.a. Dr Who, asked me via IM if I was having problems accessing highly trafficked social media websites like Facebook or LinkedIn. In that particular moment, I wasn’t, but his question stuck a particular cord. We’ve seen many downtime issues with major Internet sites lately.

Website downtime, planned and unplanned, presents a company with a reluctant marketing opportunity. After all, investments in search engine visibility and other website traffic drivers are all for naught when a site is no longer reachable. The best a company can do is acknowledge the issue and, where appropriate, attempt a dose of humor while working frantically behind the scenes to insure the problem doesn’t occur again.

[Read more →]

Many search engine optimization professionals have long hoped that Ask.com, the scrappy search engine underdog, would give the big three (Google, Yahoo! and Microsoft) a run for their money.

In July 2006, we saluted Ask.com by documenting their little known Ask.com API data interface. Unfortunately, Ask shut off external access to this interface in March 2007.

Ask’s future became doubtful earlier this year as key management and staff were fired. Danny Sullivan even wrote Ask.com’s obituary, a bit in jest – or maybe not.

While analyzing web analytics log files, I noticed that

the Ask.com bot, Ask Jeeves/Teoma, stopped crawling my Antezeta web sites on February 22/23, 2008. Yet I see a post from early May in the Ask.com search results.

[Read more →]

I just discovered that someone on a Web Analytics discussion group misconstrued the recent Google announcement of better Flash search engine crawling support to mean it is now good to use Flash when developing web sites.

Nothing could be further from the truth. While Google’s move is welcome support for all the legacy Flash websites still in circulation, companies shouldn’t generally be deploying new sites made wholly using Flash.

What Google has announced is significant improvements to their ability to extract information, specifically text and links, from Flash objects. Despite what many are trying to read into this, Google already crawled and extracted this information from Flash only sites – this is not exactly new.

[Read more →]

The inside scoop on how you can get a competitive advantage by including organic search engine visibility in your marketing mix.

One of the primary goals of traditional advertising is to create demand for a product or service. An advertisement awakens latent demand by bringing attention to the product or service, or strives to create demand by informing us of a need or problem we weren’t yet aware of having.

By advertising in a mix of traditional media (television, radio, cinema, billboards, magazines and newspapers), companies aim to increase their sales. The process is rather hit or miss: a return on investment (ROI) only occurs when a person, sufficiently motivated, passes through a shop’s checkout or orders a service. This ROI is notoriously hard to measure. John Wanamaker summed it up best when he wryly noted,

[Read more →]

In a related article, I consider how Internet search marketing remains a niche focus for a few early adopters despite laser-like targeting and measurement abilities. As a relatively new media, search engine mechanics and user interaction with search engines remains a bit of a black box for many marketing professionals. In the following discussion, I aim to outline the process of a typical search marketing project.

The first consideration for a company is to identify an internal resource who will be responsible for search marketing initiatives. This person has a solid understanding of the company’s business goals and marketing strategies. They also tend embrace technology as a business enabler and ideally are already involved with the company’s web presence.

[Read more →]

A common issue facing companies and organizations with an international presence is how to deploy multilingual sites across one or more Internet domain(s). In other words, should one put all the sites on a .com or .org domain, perhaps taking advantage of directories on the web server to separate each language? Is this the best solution for existing and potential customers? Will there be problems with search engine indexing and visibility?

After having tackled the issue in various SEO projects, I decided to share some of the issues that should be considered when choosing the right path for your company or organization.

[Read more →]

Companies targeting multiple linguistic markets on the web have a lot to think about when planning their Internet strategy and execution. Ideally, search engine optimization should be part of their strategy considerations. In this article, we look at a technical marketing issue of website localization: how should a company distribute content targeted at different markets on the web? Do search engines, such as Google, care if a company uses a separate domain for every country, separate folders on a generic top level domain (TLD), such as a .com, or perhaps subdomains? Do users care?

Four common ways to organize website language variants

Perhaps the best way to understand the range of possible solutions is to look at some examples.

[Read more →]

In the course of a search engine optimization project, I’m often asked during the competitor analysis phase why one website ranks highly in Alexa, while another ranks highly in an other statistics supplier’s top websites survey.

As our two part article Web statistics for internet market research: pick a number, any number illustrates, there are a plethora of services offering web statistics. Website owners often cite their Alexa rank to demonstrate how much more important their site is compared to a competitor’s. Other website owners will pay for Nielsen//Netratings panel research, a sampling technique born in the 1930s which surveys about 0% of Italy’s adult population – no wonder then the IAB has called this technique outdated.

[Read more →]

In just a few years, businesses oriented social networking websites have taken off. The industry leader, LinkedIn, counts more than 10 million members despite only being available in English.

To take advantage of a professional social networking web service, a user completes a professional profile and invites professional contacts to connect to the profile. Most sites, with differing degrees of success, offer the possibility to upload contacts from an email system and/or a file of contacts.

Who should insert a profile?

Professionals seeking career opportunities, consulting offers and business deals have everything to gain from the visibility a profile in a business oriented social networking site offers. Most services offer a basic profile and set of features free of charge. The real cost is the time it takes to fill out and maintain a profile.

[Read more →]