Last Wednesday I had the fortune to attend a world class conference on social behavior and technology applied to medium and large sized businesses. Not in San Francisco. Not in Boston, where I worked for 4 years. Not in Milan, even. In Varese. Right, Varese, once known more for shoe production. The conference, the International Forum on Enterprise 2.0, was held at L’Università dell’Insubria as part of their 10^th anniversary celebration.

As a search marketing consultant, I was very interested in how the social web is being applied to business environments. The very intertwined nature of the web means that no web marketing project should be seen in isolation. <rant>Thanks to the kind folks at Trenitalia, who canceled my train from Tuscany at the last minute, I almost didn’t make it. Not that you’d find any news about this on their website.</rant>

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Marketing professionals know that brands are worth big money. A brand name and logo serve as an instant shorthand to convey a mental image of a product or service. Companies invest extensively when developing and launching a new brand name. Once launched, brand names are fiercely protected.

Looking for Trenitalia?

It was thus with surprise that I noticed several weeks ago traffic to Trenitalia being redirected to the parent group’s website which carries the old retail name, Ferrovie dello Stato.

Looking for this?

This is what you’ll get.

Stranger yet, timetable queries made from the Ferrovie dello Stato home page produced results using the orario.trenitalia.com subdomain with the Trenitalia name and graphics. Upon closer inspection, I noticed the redirect was accomplished with a simple client side meta refresh tag – rather than the preferred server side method to set a permanent 301 or temporary 302 http redirect status.

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