The other evening Camillo Di Tullio, a.k.a. Dr Who, asked me via IM if I was having problems accessing highly trafficked social media websites like Facebook or LinkedIn. In that particular moment, I wasn’t, but his question stuck a particular cord. We’ve seen many downtime issues with major Internet sites lately.

Website downtime, planned and unplanned, presents a company with a reluctant marketing opportunity. After all, investments in search engine visibility and other website traffic drivers are all for naught when a site is no longer reachable. The best a company can do is acknowledge the issue and, where appropriate, attempt a dose of humor while working frantically behind the scenes to insure the problem doesn’t occur again.

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This was the question posed to Santiago de la Mora, Google’s European Partnerships Lead, Books, at Editech 2008: Editoria e innovazione tecnologica, Milan, 27 June 2008.

In the article that follows, I’ve attempted to paraphrase Santiago’s presentation of Google’s Book Search based on notes I took during the session. Santiago started by noting his agenda would cover 5 points. As the slide set is not currently available and I couldn’t see it very well from my side seat, I’ve added a few screen shots in an attempt to better illustrate Santiago’s presentation. I’ve also inserted a few personal comments, indicated with italics.

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I just discovered that someone on a Web Analytics discussion group misconstrued the recent Google announcement of better Flash search engine crawling support to mean it is now good to use Flash when developing web sites.

Nothing could be further from the truth. While Google’s move is welcome support for all the legacy Flash websites still in circulation, companies shouldn’t generally be deploying new sites made wholly using Flash.

What Google has announced is significant improvements to their ability to extract information, specifically text and links, from Flash objects. Despite what many are trying to read into this, Google already crawled and extracted this information from Flash only sites – this is not exactly new.

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The inside scoop on how you can get a competitive advantage by including organic search engine visibility in your marketing mix.

One of the primary goals of traditional advertising is to create demand for a product or service. An advertisement awakens latent demand by bringing attention to the product or service, or strives to create demand by informing us of a need or problem we weren’t yet aware of having.

By advertising in a mix of traditional media (television, radio, cinema, billboards, magazines and newspapers), companies aim to increase their sales. The process is rather hit or miss: a return on investment (ROI) only occurs when a person, sufficiently motivated, passes through a shop’s checkout or orders a service. This ROI is notoriously hard to measure. John Wanamaker summed it up best when he wryly noted,

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In a related article, I consider how Internet search marketing remains a niche focus for a few early adopters despite laser-like targeting and measurement abilities. As a relatively new media, search engine mechanics and user interaction with search engines remains a bit of a black box for many marketing professionals. In the following discussion, I aim to outline the process of a typical search marketing project.

The first consideration for a company is to identify an internal resource who will be responsible for search marketing initiatives. This person has a solid understanding of the company’s business goals and marketing strategies. They also tend embrace technology as a business enabler and ideally are already involved with the company’s web presence.

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As Barack Obama prepares his challenge against John McBush, one of his many challenges is to engage and motivate the many constituencies which supported the Hillary Clinton candidacy.

It is unlikely that the white racist contingent will rally around Obama’s message of hope any time soon; American is not yet Dante’s paradiso on earth, despite what many of my Italian friends would like to think. However women voters who were charged by the thought of a President Hillary Clinton represent an important voting block for Barack.

Choosing Hillary as his vice president would certainly be a significant move to attract and consolidate this block, yet as many have noted, this carries other risks. A credible commitment to actively recruit women to fill cabinet and other high level posts in the Obama administration would probably be a good tatic (and good policy), assuming Barack is able to do so without handing the rabid right a “quota bone” to masticate.

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A common issue facing companies and organizations with an international presence is how to deploy multilingual sites across one or more Internet domain(s). In other words, should one put all the sites on a .com or .org domain, perhaps taking advantage of directories on the web server to separate each language? Is this the best solution for existing and potential customers? Will there be problems with search engine indexing and visibility?

After having tackled the issue in various SEO projects, I decided to share some of the issues that should be considered when choosing the right path for your company or organization.

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Last summer I looked at the different web statistics available for benchmarking the competition. From a marketing point of view, the result wasn’t very good. Poor methodology and a lack of transparency mean that most publicly available web statistics are worse than useless: by providing a false sense of confidence, they can lead to bad business decisions.

It is thus with much interest that I note the announcement of a new web marketing benchmarking comparison service from Google.

Integrated into Google Analytics, this functionality will be limited in scope:

• Sites must use Google Analytics and enable their participation in the program.
  • Competitors such as Fireclick’s web analytics benchmark index make some data publicly available without having to use the tracking tool. I can already think of the work-arounds some companies will find to this issue.

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